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Customer care

Returns and exchanges

Right of withdrawal and return procedure exchanges

The right of withdrawal can be exercised by all customers, whether they have made the purchase as a guest or as a customer registered in the MyiDO section.

The non-registered customer who made the purchase as a guest may exercise the right of withdrawal within 14 working days of receipt of the goods using the following procedure:

  1. the customer communicates his intention to make the return by email to customerservice@ido.it or by calling 0575/533444, specifying the order number and the items he intends to return;
  2. The products must not have been used, worn, washed or damaged;
  3. The products must be returned intact in their original packaging and with all tags and sent within 14 working days from the date of receipt to: iDO store, c/o Miniconf S.p.a, Magazzino Ferrantina 3, Zona Industriale Ferrantina, Via dell'Artigiano, 69, 52011, Bibbiena (AR), Italy.
  4. Miniconf reserves the right not to accept damaged and/or used garments.

The cost of returning the product(s) to our warehouse by a customer not registered at www.ido.it is payable by the customer who is free to choose the carrier he prefers for the shipment. Only in the case of product faults attributable to Miniconf S.p.a. will the company reserve the right to assess whether or not to assume the cost of shipment.

If, on the other hand, the customer is registered in the MyiDO section and wishes to exercise the right of withdrawal, they may do so within 14 working days of receipt of the goods by carrying out the return procedure directly within their account. The customer can enter directly into their order, click on which item(s) they wish to return, book the return and print the return form to be inserted inside the package. When requesting a return, Miniconf S.p.a. invites the Customer to indicate the reason why they wish to return the product(s).

The return is free of charge only for customers registered in the MyiDO section and, in this case, after the customer has requested withdrawal by completing the fields specified in the documentation in their MyiDO account, Miniconf S.p.a. will send the courier. Using the free return at Miniconf S.p.a.'s expense, the MyiDO customer can request an exchange of goods or close the return with a coupon equal to the value of the item(s) that the customer returns or with a coupon equal to the value of the returned items. The coupon will not include free shipping costs.

If, on the other hand, a non-registered user requests an exchange of goods, the new product(s) will be shipped at Miniconf S.p.a.'s expense only after Miniconf S.p.a. has received the return and verified its condition.

The cost of returning the product(s) to Miniconf S.p.a.'s warehouse by a customer registered in the MyiDO section will be charged to Miniconf S.p.a. only if the customer complies with the return procedure specified on the website www.ido.it.

Shipping costs when exchanging goods are always at the expense of Miniconf S.p.a.

NB: some products are available in only one size/colour/length. Therefore, these products cannot be changed for a different size/colour/length etc.

If the customer, whether registered or not in the MyiDO section, does not want an exchange of goods, he can request a refund that will be made in accordance with the payment method used for the order or by issuing a coupon code that can be used for a new purchase at the Online Store.

For further specifications please read our general terms of sale (link to the general terms of sale)