Free in-store pick-up

Customer care

Delivery time

In the Italian version of the website www.ido.it purchases can only be made from Italy and products delivered in Italy.

To ensure fast delivery, the Miniconf S.p.a. online store relies on the best express couriers selected according to destination. The shipping cost will be shown in the cart and will be added to the order total during the purchase process that will be charged at the time of payment.
Nothing will be due to the courier at the time of delivery, except in the case of cash on delivery.

9.1

Given that "shipping" of the products by Miniconf S.p.a. means delivery of the same to the couriers as selected, Miniconf S.p.a. is not obliged to ship the products until it has received the payment due; once said payment has been received, Miniconf S.p.a. undertakes to ship the products
(i) in the case of available products (as defined in art. 5):

  • within 3 working days from receipt of the debit authorisation communication as per art. 8.2 in case of payment by credit card;
  • within 3 working days from the moment in which the payment information has been made available to Miniconf S.p.a. in case of payment by means other than a credit card;

(ii) if a product indicated as available at the time the order is placed proves to be unavailable, Miniconf S.p.a. undertakes to inform the customer by email or telephone, proposing an alternative if possible.
In this case Miniconf S.p.a. will give the customer the possibility of confirming or integrating the order according to the modalities of art. 5.3 above

9.2

Miniconf S.p.a. guarantees the shipment of the products by express courier selected as necessary depending on the product ordered and the place of destination. The products are shipped by Miniconf S.p.a. and delivered by the courier selected by Miniconf S.p.a. to the address indicated by the customers at the time of registration as set forth under art. 3 or to the different address indicated at the time the order is placed in accordance with art 7 above.

9.3

Miniconf S.p.a. undertakes to do its best to ensure that the products shipped pursuant to arts. 9.1 and 9.2 are delivered by the selected couriers within 72 hours from the date of shipment.

9.4

The Delivery Terms as per art. 9.3, cannot, in any case, be considered binding and as Miniconf S.p.a. is not able to directly control the delivery of the products after their shipment, it cannot be held in any way responsible for non-compliance with said Terms.

9.5

To enable customers to monitor the status of their orders, Miniconf S.p.a. generates an order number. Inserted in the "My Orders" section, accessible from all pages of the On-Line Store, this makes it possible to check out all order-related information.

9.6

Customers are always able to verify the status of their orders through the online "Order Tracking" function provided by the courier selected by Miniconf S.p.a. for the delivery. Such verification can be carried out by the customer only after shipment of the products and using the tracking data communicated by Miniconf S.p.a. by email or by accessing the profile.

9.7

Customers, or other subjects delegated by the customers who find themselves at the address indicated for the delivery of the products in the order confirmation, are required to verify, at the time of delivery, that:
(i) the products correspond to what is indicated on the courier's Bill of Lading (BL) or transport document both by number and type;
(ii) the packaging/packing of the products is intact, not damaged, not wet or otherwise spoiled, including the closing materials.

9.8

Any damage to the packaging/packing of the products must be immediately reported by the customer by attaching a written control reservation on the courier's proof of delivery. It is understood that, once the courier's document has been signed without any objection, the customer may no longer raise any objection with Miniconf S.p.a. with reference to the external characteristics of the goods delivered.

9.9

Products may be delivered by couriers only to the customers or persons delegated by them; the person to whom the products are delivered must affix a signature to certify delivery. Couriers will not make deliveries to P.O. Boxes nor will they insert products in letter boxes or similar places.
For further specifications please read our general terms of sale (link to the general terms of sale)